How can we help you?
We're here to provide friendly and speedy support for all MockReview users
Response Time
We typically respond within 1-2 business days. Critical issues for paid plans are prioritized.
Support Hours
Monday - Friday
9:00 AM - 5:00 PM EST
(Eastern Standard Time, UTC-5)
Our Support Commitment
- Bug fixes: Critical bugs resolved within 48 hours for paid plans
- Feature requests: We listen to all feedback and prioritize based on user needs
- Integration help: Dedicated assistance for Jira integration setup
- Account issues: Billing, subscription, and account management support
When contacting support, please include your account email and a detailed description of your issue.