How can we help you?

We're here to provide friendly and speedy support for all MockReview users

Email Support

Send us an email and we'll get back to you as soon as possible.

support@mockreview.io

Response Time

We typically respond within 1-2 business days. Critical issues for paid plans are prioritized.

Support Hours

Monday - Friday
9:00 AM - 5:00 PM EST
(Eastern Standard Time, UTC-5)

Our Support Commitment

  • Bug fixes: Critical bugs resolved within 48 hours for paid plans
  • Feature requests: We listen to all feedback and prioritize based on user needs
  • Integration help: Dedicated assistance for Jira integration setup
  • Account issues: Billing, subscription, and account management support

When contacting support, please include your account email and a detailed description of your issue.